Introduction
Genelis ("Genelis", "we", "our", or "us") is committed to protecting the privacy,
security, and integrity of information entrusted to us by students, parents,
guardians, educators, and other users of the Platform.
This Privacy Policy describes how we collect, use, store, disclose, transfer,
retain, and protect personal information when users access or use Genelis through:
- Genelis
- Genelis.co.in
- Web applications
- Mobile applications (if launched in the future)
- Educational services
- AI-powered learning tools
- Mock testing systems
- Analytics dashboards
- Related services
By creating an account, purchasing a subscription, accessing educational content,
or otherwise using Genelis, you acknowledge that you have read and understood
this Privacy Policy.
About Genelis
Genelis is an AI-powered educational learning platform primarily designed for
students in Classes 9–12.
The Platform may provide:
- AI-generated study notes
- Subject-wise learning content
- Chapter-wise learning content
- AI-powered doubt solving
- Mock tests
- Practice assessments
- Progress analytics
- Learning recommendations
- PDF downloads
- Current affairs and educational resources
- Additional educational features introduced from time to time
Genelis is currently operated by an individual proprietor and may subsequently
be operated through a registered business entity, affiliate, successor,
or permitted assignee.
Our Privacy Principles
Educational Purpose
We collect information only to provide and improve educational services.
Data Minimization
We seek to collect only information reasonably necessary for platform operations.
Transparency
We aim to explain our practices in clear language.
Security
We implement reasonable safeguards to protect information.
User Control
Users may request access, correction, or deletion of information subject to
applicable law.
No Sale of Student Data
Genelis does not sell personal information to third parties.
Information We Collect
4.1 Information Provided by Users
When creating or maintaining an account, users may provide:
Identity Information
- Full name
- Email address
- Mobile number
Educational Information
- Class/grade
- School name
- Academic preferences
Account Credentials
- Username
- Password
- Authentication information
4.2 Educational Usage Information
To deliver personalized learning experiences, Genelis may collect:
- Notes generated
- Mock tests attempted
- Scores obtained
- Subject preferences
- Chapter preferences
- Weak topic areas
- Strong topic areas
- Learning trends
- Time spent using educational tools
- Revision history
- Practice activity
4.3 AI Interaction Information
When users interact with AI-powered features, we may process:
- Questions submitted
- Doubts raised
- Prompts entered
- Generated responses
- Session history
This information may be used to:
- Generate educational outputs
- Improve platform performance
- Investigate technical issues
- Prevent abuse of services
Users should avoid sharing unnecessary personal, confidential, financial,
medical, or sensitive information while interacting with AI features.
4.4 Device and Technical Information
We may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- Screen resolution
- Session identifiers
- Access timestamps
- Error logs
- Crash reports
- Platform usage metrics
4.5 Subscription and Transaction Information
When purchasing subscriptions, we may collect:
- Subscription plan selected
- Subscription status
- Transaction reference numbers
- Payment confirmation information
- Billing records
Genelis generally does not store:
- Card numbers
- CVV numbers
- UPI PINs
- Internet banking passwords
Such information is handled by payment service providers.
How We Use Information
We may use information for the following purposes:
Educational Services
- Delivering notes
- Generating mock tests
- Providing doubt-solving services
- Tracking learning progress
- Personalizing educational experiences
Platform Operations
- Account management
- Customer support
- Bug fixes
- Product development
- Feature improvements
Security
- Fraud detection
- Abuse prevention
- Account protection
- Security monitoring
Compliance
- Legal obligations
- Regulatory requirements
- Dispute resolution
- Enforcement of Terms of Use
Children and Minor Users
Genelis primarily serves students between 13 and 19 years of age.
Where required by applicable law:
- Parents or legal guardians may review and approve a student's use of the Platform.
- Parents may contact Genelis regarding their child's account.
- Genelis may request verification before acting upon such requests.
Genelis does not knowingly collect information from minors in violation of applicable law.
Parents and guardians are encouraged to supervise students' online activities and
educational technology usage.
AI Processing and Automated Systems
Genelis uses artificial intelligence technologies, including third-party AI service
providers, to generate educational content.
AI-generated outputs may include:
- Notes
- Explanations
- Questions
- Mock tests
- Summaries
- Recommendations
Users acknowledge that:
- AI-generated content may contain inaccuracies.
- AI-generated content should be independently verified.
- AI-generated outputs are provided for educational assistance purposes only.
Genelis does not guarantee the accuracy, completeness, or suitability of
AI-generated content. AI-generated outputs should not be treated as professional
educational, legal, medical, financial, or other professional advice.
Sharing of Information
Genelis does not sell user information.
Information may be shared only with:
Service Providers
Such as:
- AI service providers
- Hosting providers
- Analytics providers
- Payment processors
- Security providers
Legal Authorities
Where required:
- By law
- Court order
- Government authority
- Regulatory obligation
Corporate Transactions
In connection with:
- Acquisition
- Merger
- Investment
- Restructuring
- Asset transfer
International Data Transfers
Certain service providers used by Genelis may process information outside India.
By using the Platform, users acknowledge that information may be transferred,
processed, or stored in jurisdictions where service providers operate.
Genelis will take reasonable steps to require service providers to maintain
appropriate safeguards.
Data Retention
Genelis retains information only for as long as reasonably necessary.
Examples may include:
- Account Data: Until account deletion or extended inactivity
- Subscription Records: As required by applicable law
- Educational Analytics: While needed to provide services
- Support Requests: Reasonable operational period
- Security Logs: Security and compliance purposes
Retention periods may change based on legal, operational, or security requirements.
Security Measures
Genelis employs reasonable security measures including:
- Access controls
- Authentication mechanisms
- Password protection
- Secure data transmission practices
- Monitoring systems
- Backup procedures
- Administrative safeguards
No platform can guarantee absolute security. Users are responsible for maintaining
the confidentiality of their login credentials.
User Rights
Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible information
- Withdrawal of consent where applicable
- Clarification regarding data practices
Genelis may verify identity before processing requests.
Cookies and Similar Technologies
Genelis may use cookies and similar technologies to:
- Maintain login sessions
- Improve performance
- Analyze usage patterns
- Enhance user experience
Users may modify browser settings to manage cookies, although some Platform
functionality may be affected.
Third-Party Links
The Platform may contain links to third-party resources.
Genelis is not responsible for:
- Third-party content
- Third-party privacy practices
- Third-party security measures
Users should review the privacy policies of such services independently.