We're here to help.

You can contact the Genelis Support Team by emailing support@genelis.in. Whether you have questions about your account, subscriptions, technical issues, AI-generated content, or general enquiries, our team will make reasonable efforts to assist you as promptly as possible.

Our support team reviews enquiries during regular business hours. While response times may vary depending on the nature and volume of requests, we aim to respond as quickly as reasonably possible. Some complex technical, billing, or legal matters may require additional investigation before a complete response can be provided.

We strive to acknowledge enquiries within a reasonable timeframe and respond as quickly as possible. Simpler questions may be resolved sooner, while technical investigations, payment-related matters, or requests requiring additional verification may take longer. We appreciate your patience while we work to resolve each request thoroughly.

If you encounter a technical problem while using Genelis, please contact us at support@genelis.in with as much detail as possible. Including your registered email address, device information, browser, screenshots, error messages, and the steps that led to the issue helps us investigate and resolve the problem more efficiently.

Although Genelis AI is designed to generate helpful educational content, AI-generated responses may occasionally contain inaccuracies or require clarification. If you identify content that appears incorrect, outdated, or misleading, please report it through the in-platform Feedback section or by emailing support@genelis.in. Your feedback helps us improve both the quality and reliability of the platform.

If you experience a payment failure, duplicate charge, delayed subscription activation, or any other billing-related concern, please contact the Genelis Support Team with your registered email address, Payment ID, Order ID, and any relevant transaction details. Providing complete information allows us to investigate the issue and assist you more efficiently.

Yes. We welcome ideas from students, parents, and educators. If there is a feature you would like to see on Genelis or you have suggestions for improving the platform, you can submit them through the in-platform Feedback section or by contacting us directly. Many platform improvements are inspired by valuable feedback from our user community.

If you believe you have discovered a security vulnerability or suspect unauthorised activity affecting Genelis, please contact us immediately at support@genelis.in and include Security Issue in the subject line of your email. Providing a detailed description of the issue will help us investigate and take appropriate action as quickly as possible.

Genelis provides multiple ways to share feedback, report concerns, or raise formal grievances. Users may use the in-platform Feedback section to submit suggestions, feature requests, technical issues, or educational content concerns. For formal grievances, users may also contact the designated Grievance Officer through the contact details provided in our Grievance Redressal Policy.

For questions relating to copyright, intellectual property, privacy, data protection, or other legal matters, please contact the Genelis Support Team at support@genelis.in with complete details of your request. Where appropriate, your enquiry will be directed to the relevant team for review and response in accordance with our applicable policies.